Sales Q&A

If you have a question that is not answered below, please feel free to contact us.

Q: What is your return policy?

We are not able to provide a refund once a LicenseKey has been delivered to you.

We provide a free development trial version which will work unrestriction on http://localhost or http://127.0.0.1. Once uploaded to another server, the control will still function, although it will display a random 'Unlicensed' message. The development trial does not expire, so you can take as much time as you need to determine if the control will be suitable for your requirements before purchasing a LicenseKey.

 

The development trial version can be downloaded here.

Q: Do you accept purchase orders?

Yes. To get the get the process started, please send an email to support@coolite.com with your request. Please specify what License option you would like to purchase.

Q: Are free upgrades included in the price?

Yes. All minor version upgrades are free. Major upgrades will require a new LicenseKey.

For example, if you purchase BasicDatePicker v1.0 you will be registered for all v1.x releases; BasicDatePicker v2.x releases would require a new license.

Please Note: A major upgrade includes significant new feature additions. Maintenance upgrades are minor versions that are released between major versions and include bug fixes and small feature updates.

Q: When does my LicenseKey expire?

The key you purchase does not expire. You can use the version you purchased for as long as you wish, the license key is NOT an annual license.

Q: What are the licensing requirements for BDP Lite?

BDP Lite is a free version of Basic Date Picker. You can use BDP Lite as many times as you wish and redistribute within your web application. The License Agreement states the following:

Basic Date Picker Lite (“BDPLite”) License:
Without payment of a fee whatsoever, in consideration for the mutual covenants contained herein, we grant you a non-transferable and non-exclusive license to install and use the SOFTWARE in any location or application developed by your organization. Redistribution is permitted but only as part of a compiled solution that adds significant functionality to the SOFTWARE product, and provided that the copyright notice, located in a HTML comments, remain intact. SOFTWARE may not be redistributed in a non-compiled form.

Q: How do I upgrade to the next release?

Start by downloading and installing the latest version. You do not have to uninstall the previous version. If you purchased a LicenseKey for a previous version, the LicenseKey will continue to work for all minor version upgrades. For example, if you purchased a v1.0 LicenseKey, the same LicenseKey will continue to work with v1.1 and any future v1.x releases. Just download and install the latest version. If using Visual Studio .NET, you may have to recompile your web application to pick up the new .dll.